Custom support ticket commenting system with private comment option
6 years ago
WP Ticket Pro and Enterprise additions come with private commenting system for support tickets. Support ticket comments do not get mixed up other WordPress post comments allowing your support team to focus on tasks at hand. Customers can submit private comments. Private comments can only be seen by support team and ticket author. In addition, there is latest comment flagging feature which is used to find out tickets immediate attention of your support team and more.